Hi, today out of the blue my 8K Mavo started acting up. The monitor showed only black, but the menus all worked fine, and i could see the live audio VUs, just no video. Tried changing format and sensor size to no avail. Rebooted multiple times. I saw there was a new firmware, so I updated from 7.1(0) to 7.1(4) and that seemed to fix the issue after a black balance. However now after between 30 seconds and 1 minute of recording, the video signal freezes. I can stop the recording, and all the menu functions still work. If i play around with the ProRes flavor, or sensor crop sometimes it un-glitches, but once I start recording it freezes again. This happens both on the Kinemon and over SDI. Can see and browse the menus, but the video image is frozen. Still getting live audio and can see the levels moving. I’m at a total loss. It’s not the output signal because the menus are working. Camera was working rock-solid up until today.

lawless hey David, we are sorry to hear this. First of all we recommend to contact your dealer (which in this case is not us), 2nd of all we want to hear what the exact setup is, so that include the monitors, but also the kinemags, and mount (is the mount set to active etc). Hope to learn more so we can see if we can resolve this for you.

I’ll reach out to Kinefinity US where I bought it. I’m using the 7U-ii monitor, but I see the same issue over SDI. Using the Nano caddy with Samsung EVO 970 SSD. The mount had been set to active, but I’ve changed it to disable as i’m using the PL mount with passive lenses. It also happened today while not recording, and with no media loaded. I could still access the menu, and when I switched between FF and S35, the image came back.

No response from Kinefinity support. Now I can’t get an image at all. Screen is just black when I power on. Tried powering on without the PL mount, but image still black even when I take the port cover off after boot. Menus, audio meters etc. all work fine. Rolled back to 7.1(0) but that didn’t fix it either.

lawless what is the s/n and your email? I will push your case

Jerome Serial is 898A-EC8A. Email is david@lawless-creative.com . Thanks Jerome. Only thing that changed in my setup is adding a 7U-ii

Did some more troubleshooting, and it seems to be related to internal temperature. Once the temp gets over 42C, the image from the sensor freezes. I can still see and interact with all menus as normal, and nothing else is frozen. If I kick up the fan speed and lower the temp back below 39C, I can change codec and the image comes back. If the temp is above 41C or 42C then the image goes completely black when the image is frozen and I change codec. If i reboot while the temp is still over 41C, then it just boots to black, no image whatsoever, until I cool it back down and toggle between codecs while under 40C. It’s stable if it’s under 41C. Obviously, I can’t keep the fans running at 80% while I’m recording. If the image goes black and I shutdown, I won’t get an image after booting unless the temp as cooled below 39C. Nothing in my build has changed in the last 4 months of using the camera so this is a new issue.

Still zero response from Kinefinity support. No reply to multiple emails, no one answers the phone at Kine support in LA. Reached out to Origin cine directly and they forwarded my support issue to China. I’ve now been 10 days without even a response from support, never mind a working camera. It’s not acceptable.

lawless hey David kinefinity US is not really Kinefinity, they will answer fast when they want to make a sale but fir service we heard a lot bad stories. Just to be sure : Kinefinity US = Origin cine… We just checked with Kinefinity Inc and they only just got your message a few hours ago. Best is to contact kinefinity always directly since it seems usa moves slowly, they are just a dealer… support@kinefinity.com

Hello I have a problem on my mavo edge, the fan is no longer running, how can I get it to restart?

lawless hey! Is this case resolved? Hope so, here in Europe things are much smoother, really hope the same thing can happen inn the USA

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